After you have hung up you have to book the conversation with a result code, there are intermediate codes and end result codes. The choice you make here determines whether someone will be called again by the system and also how the conversation will be reflected in the reports.
To book a result, press twice on a result. We call this screen the disposition screen.
Do you not want to receive another call immediately after you subit a result, for example because you are taking a break or have to do something else? Then click the check box at the bottom of the screen to indicate that you are going to pause after this call.