1.
Logging in
Login with phone code
Login without phone code
Getting ready for a call
2.
Handling calls
How you will receive calls
Using result codes
Transferring calls
Manually dialing a number
Dial customer on alternate number
Immediate callback
Call log
Submit an appointment and callback
Make a choice in voice menu
Edit a lead without calling
Time stats
Call history
Dial outbound with a custom caller ID
Outbound bellen met lead preview
Klant in de wacht zetten
Bericht inspreken met button
3.
Chat
Internal chat
4.
Golden rules
Logout
Never do this
5.
Troubleshooting
Microphone USB headset issues
Web browser is slow
6.
Appointment management
Oncehub agenda koppelen
Clear History
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Appointment management
Chapter 6
Appointment management