1.
Logging in
Login with phone code
Login without phone code
Getting ready for a call
Inloggen vanuit huis
2.
Handling calls
How you will receive calls
Using result codes
Transferring calls
Manually dialing a number
Dial customer on alternate number
Immediate callback
Call log
Submit an appointment and callback
Make a choice in voice menu
Zoeken
Edit a lead without calling
Time stats
Call history
Dial outbound with a custom caller ID
Outbound bellen met lead preview
Klant in de wacht zetten
Bericht inspreken met button
Inbound rinkel in de browser
Handmatig uitbellen via mobiel
Gesprek uit de wachtrij pakken
3.
Chat
Internal chat
4.
Golden rules
Logout
Never do this
5.
Troubleshooting
Microphone USB headset issues
Web browser is slow
Plaatjes en vensters uit verhouding
6.
Appointment management
Oncehub agenda koppelen
Clear History
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Appointment management
Chapter 6
Appointment management